Privacy Policy

This Privacy Policy explains how we collect, use, and disclose personal information in accordance with Canadian privacy laws (e.g., PIPEDA) and applicable provincial regulations.

Information We Collect

Contact details (name, email, phone)
Address and service location (including postal code)
Service request details and communications
Device and usage data (IP address, browser type, pages visited, timestamps)
Preferences you set in our Privacy Controls (analytics and notifications)

How We Use Information

To respond to inquiries, provide services, issue quotes, schedule and complete work orders, comply with legal obligations, prevent fraud, troubleshoot, and improve our offerings and website performance.

Customer support and service fulfillment
Appointment coordination and reminders
Quality assurance and training
Service-related communications including invoices and updates
Anonymous analytics (only if enabled in Privacy Controls)

Consent and Lawful Grounds

We rely on consent under PIPEDA and comparable provincial laws. By requesting services or contacting us, you provide implied consent to collect and use your information for those purposes. We seek express consent for optional uses such as anonymous analytics and service notifications, which you can manage via Privacy Controls. You may withdraw consent at any time, subject to legal or contractual restrictions.

Cookies and Local Storage

We use essential cookies and local storage to enable core site functions, remember your preferences, and maintain security. Optional categories can be controlled below:

Essential: strictly necessary for site operation and security.
Anonymous Analytics: helps us understand site usage without identifying you.
Service Notifications: reminders or updates about scheduled services.

Sharing and Disclosures

We do not sell personal information. We may share information with trusted service providers who assist in delivering our services (e.g., scheduling, communications, secure data hosting), subject to confidentiality and data protection obligations. We may disclose information to comply with law, enforce our agreements, or protect rights, safety, and property.

International Transfers

Your information may be processed or stored outside your province or outside Canada (for example, in the United States) by our service providers. We take steps to ensure comparable protection; however, it may be subject to foreign laws and lawful access by foreign authorities.

Retention

We retain personal information only as long as necessary for the purposes described or as required by law. Typical retention ranges from 24 months for routine service records to 7 years for financial and invoice data. We securely delete or anonymize information when no longer needed.

Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls, and least-privilege practices. No method is 100% secure; please contact us if you suspect unauthorized access or misuse.

Your Rights

Access: request a copy of the personal information we hold about you.
Correction: request corrections to inaccurate or incomplete information.
Deletion: request deletion where permitted by law and consistent with our obligations.
Consent Management: enable/disable optional analytics and notifications at any time.

To make a request, contact us using the details below. We may ask for information to verify your identity before responding.

Children’s Privacy

Our services are intended for adults responsible for property maintenance. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us to request deletion.

Complaints and Oversight

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator. We will cooperate with regulators and work to resolve concerns.

Changes

We may update this policy to reflect changes in law or our practices. Material changes will be highlighted here. Your continued use of our services after changes take effect indicates acceptance.

Effective: 20 Jan 2026

Your Choices

You may request access, correction, or deletion of your information. For privacy questions, email [email protected].

Contact

ClearFlow Plumbing, Canada • Phone: +1 (604) 555-0198 • Email: [email protected]

Reference: nuxoney.top